Support Information

Find it EZ offers several resources to answer any question about our reliable software productivity tools. Receive complimentary support and free instructor led Webex demos in a one-on-one session with one of our product specialists while evaluating our software. Customers on an active software assurance plan receive all major upgrades plus free, unlimited support for any issues at any time. Get all the support you need for our productivity software for development, change management for crystal reports, software and databases change impact analysis.

We invite you to request a free demo for our productivity tools that is available Monday through Friday from 9:30AM to 3:30PM PST. We will be happy to answer any and all questions while pointing out Find it EZ configuration options and product features. If you've encountered an issue and need quick, complimentary support during your trial evaluation or while covered by an active software assurance plan, don't hesitate to contact our dedicated support team directly for guaranteed prompt, and always courteous service.


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Pre-Sales Inquiries: 250.448.4783

Technical Support: 250.448.1852

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Frequently Asked Questions

Q: What does Find It EZ give me that Windows ( File ) Search can't already do?

In addition to searching through files on your local Windows client machine Find It EZ Code Search delivers the following benefits:

  • The ability to quickly pinpoint where a match is found within a file, right down the line number! This prevents you from having to painstakingly scan through your search results to find out if a Windows file content search match is actually valid.
  • The ability to search through items outside the scope of Windows search. This includes binary Crystal Report files and relational database content, including data!
  • The ability to setup, save and re-use search options between sessions by using Find it EZ projects. No more having to select directories and options each time you want to perform a search!
  • The ability to annotate, save, export, redistribute, re-use, search within or print results directly from the Find it EZ Code Search client.
  • Find It EZ Code Search is designed specifically for software application developers. Powerful search options include ignoring matches within source code comments, search using regular expression syntax, advanced boolean expression searching ("Company" AND NOT " Name" ), and the ability to display highlighted matches within code or data using the built-in Find It EZ viewers.  
  • Integrating all of the above into a single application you can use on a daily basis, that gives you results you can trust. Relying on a OS utility that can change over time that may or may not work quickly or easily in a future release (i.e. XP Find vs Vista/Windows 7 Search).
Q: What does Find It EZ give me that a standard IDE search feature like Visual Studio or Eclipse "Find In Files" can't already do?

The built in "Find In Files" feature in Visual Studio or Eclipse is very useful and is a great way of searching through source code files within the Solution or Project you are working on.

However, in addition to all the functionality delivered in an IDE project search, Find It EZ Code Search includes the following benefits:

  • The ability to use complicated boolean expressions in your search terms.
  • The ability to search through external resources such as binary Crystal Reports files, application log files and/or Relational Database content at the same time as searching through your core programming language source code.
  • The ability to search through multiple projects and solutions at the same time. Very useful if your project has branched versions!
  • The ability to annotate, save, export, redistribute, re-use, search within or print results directly from the utility.
  • Plug-ins for Visual Studio and Eclipse to launch a browser search on Google or a Find it EZ code search to scan your proprietary codebase behind the firewall, all integrated seamlessly into the IDE with new context sensitive menu options.
Q: Can I search non-Windows based file systems or databases using Find It EZ?

Yes. Find It EZ uses .NET native database connections and supports searching cloud database Microsoft SQL Azure, all Amazon RDS databases, as well as support for multi-platform DBMS' such as Oracle®, DB2® LUW and MySQL® that run on Linux and other non-Windows operating systems.

When it comes to file-based searches, Find It EZ supports searching through any network share. As such, although native support to search Linux file systems is not built in, you can define and access supported files ( .rpt, .c, .html, .txt, etc. ) using Samba network shares for example.

Q: Is there a non-Windows based version of Find It EZ?

No, Find It EZ is a Windows .NET application. However, we may look at porting it to run on a Linux desktop with support for Mono applications, depending on market demand.

Q: What is the minimum user security level required for searching database objects?

The user account must be able to read both the system tables and the objects within the Database you are searching. This varies by DBMS. Please contact your DBA or consult your products documention. (for example in SQL server your user needs db_datareader access to the database)

Without proper permissions your search will either fail or return far fewer results than expected.

Q: When I try to scan an Access database I get the message "It does not appear the Microsoft Access Database Engine is installed on your machine" even though Find it EZ shows I have the connector installed?

Under some conditions the Microsoft Access Database Engine can be registered on your system but not be made active. Please download a compatible copy from our website and try again. The setup package will properly register all required components.

Q: I am using the Professional edition to scan Crystal Reports within a BOE repository's physical file system.   My search results have weird object names like:  \\REPORT_SERVER\...\7f448d23e877cef.rpt   How am I supposed to identify the report file without the original name I saved it under?

To use Find it EZ Professional when running a disk file-based search of the RPT files stored within a Business Objects or Crystal Reports Enterprise repository, you will need to create a cross reference from the Enterprise encrypted filename to original Windows filename.  This can be performed as follows:

  1. Run the following SELECT statement in the Crystal Management Console Query Builder:
    SELECT top 100000 SI_NAME, si_files
    FROM CI_INFOOBJECTS
    WHERE SI_KIND = 'CrystalReport'
    AND si_instance=0
    ORDER BY SI_NAME
  2. SAVE the resuls as a TEXT file
  3. Use this Crystal Report file to process the file saved in order to format the output as a PDF document, or export as an EXCEL spreadsheet.


For more information on the Crystal Management Console Query Builder, see these postings:

Search Syntax Examples
  • Boolean Expressions
    Order By
    Matches:
    • ORDER BY ProductReleaseNoteID DESC
    • order by ProductID, LicenseType_SortOrder

    Notes: implicit curly brackets enclose the search text entered. This expression is treated as a search for the string "Order By"
    {Order} AND {By}
    Matches:
    • CALL spGetWorkOrderByEmployeeDate;
    • Line 12: CREATE PROCEDURE [spGetProductByCode]
      Line 49: SELECT Order_Date

    Notes: boolean operators "OR", "AND" and "NOT" are only recognized when search terms before and/or after the keywords are explicitly enclosed within curly brackets
    {insert} and {{into} AND {{Order} OR {Customer}}}
    Matches: (with "Exact" filter on, "Case Sensitive" off)
    • INSERT INTO [Customer]
    • Line 43: IF( NOT EXISTS( SELECT * from [Order] WHERE OrderID= @OrderID ) )
      Line 51: INSERT INTO

    Notes: boolean operators "OR", "AND" and "NOT" are not case sensitive. The default order of operations is left to right unless grouped by additional curly brackets
  • Wildcard Expressions
    h?s
    Matches:
    • -- This stored procedure Checks to see if a license has been revoked
    • /* To verify that data has been distributed across database

    Notes: Search on word boundaries, starting with the letter "h" and ending with "s", 0 or exactly 1 character in place of the "?".
    h*s
    Matches:
    • -- This stored procedure Checks to see if a license has been revoked
    • Shared booleanvar HasCharges := {spGetInvoice;1.Charges};
    • , HearAboutUsFrom_Desc AS [Heard about us from]

    Notes: Search on word boundaries, starting with the letter "h" and ending with "s", 0 or and number of characters in place of the "*".
    h*s*
    Matches:
    • -- This stored procedure Checks to see if a license has been revoked
    • Shared booleanvar HasCharges := {spGetInvoice;1.Charges};
    • , [HearAboutUsFrom_Desc AS Heard about us from]

    Notes: Search on word boundaries, starting with the letter "h" followed by any number of characters then the letter "s", then 0 or more characters to end of line.
  • Regular Expressions
    \b[A-Z0-9._%+-]+@[A-Z0-9.-]+\.[A-Z]{2,4}\b
    Scan to find any email address in your source code or database
    \bword1\W+(?:\w+\W+){1,6}?word2\b
    Scan to find word1 followed by word2 near each-other. The quantifier {1,6}? makes the REGEX require at least one word between "word1" and "word2", and allow at most six words.
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Security

Questions and answers about site security

Many people have concerns about security when providing information via the Internet. We've sought to address those concerns with the following question-and-answer format:

Why does FinditEZ.com ask me to provide personal information online?

Our goal is to make your online interaction with FinditEZ.com as valuable as possible by providing you with a personalized Web experience. To deliver information that is relevant to your needs, we will collect some personal information online.

We promise to protect the information you provide online in the same way we protect all our customer information. We take privacy seriously.

FinditEZ.com will not share your e-mail address with anyone outside of our company; nor will we disclose any other information you provide to outside parties.

What specific measures does FinditEZ.com take to secure my online transactions?
We use several technological tools to provide security on the Web site, including:
  • No credit card or other payment information is collected or stored on the Find it EZ secure site
  • The Secure Socket Layer, which protects the information you transmit and prevents interception by unauthorized parties; and
  • A firewall, which restricts unauthorized access to our internal networks where your information is stored.
The Secure Socket Layer

The Secure Socket Layer is an industry standard protocol used for communication between your Web browser and the Web server. It provides authentication, data integrity and encryption.

Your browser may give you a message indicating you are entering a secure Web site. You may also see a blue box outlining the secure page. And if you usually see a broken key or open lock in the lower left corner of your screen, you'll notice it change to a full key or closed lock.

Authentication

Authentication confirms that you are who you say you are, and verifies that you are communicating with the FinditEZ.com Web server. There are two parts to the authentication process:

  • The Secure Socket Layer uses digital certificates to confirm with your Web browser that you are accessing the FinditEZ.com Web server.
  • Your User ID and password is confirmed to ensure account information is provided only to the correct User ID and corresponding password. An incorrect User ID or password will result in failure to access account information.
Data integrity

The Secure Socket Layer ensures that any alteration to the contents of your message, either intentional or by accident, will be identified and handled in an appropriate manner.

Encryption

The Secure Socket Layer encrypts or "scrambles" the content of your message as it travels across the Internet, making it difficult for unauthorized interceptors to understand. Encryption codes the information in your message, ensuring that it can only effectively be decoded by the FinditEZ.com Web server.

Firewall

A firewall is a device, usually consisting of software and hardware, which separates computers with sensitive information on an internal network from an external network such as the Internet. Its purpose is to limit the types of traffic that enter the internal network to prevent malicious attacks on internal computers. By using a firewall, FinditEZ.com is ensuring your information is always protected.

What can I do to keep my information secure?
There are some easy steps you can take to keep your information secure:
  • Memorize your User ID and password rather than writing them down. If you must write them down, keep them in separate and secure locations.
  • Do not share your User ID and password with anyone else.
  • Do not leave your computer unattended while the browser is still running.
  • Empty your disk cache at the end of your Web session. To do this, select the menu item that allows you to empty disk cache.
  • Set your disk cache to 0.

All Web browsers have a default setting that caches their Web activity. This means your browser copies the information you see on-screen, like graphics and text files, to the memory and hard disk of your computer. Once loaded into your cache, the browser no longer has to download the information through the Internet, which makes revisiting a Web site or exploring a new Web site faster.

Other people who access your computer can access the disk cache and may be able to view the contents of your previous Web activity. You can set your disk cache to 0 to ensure nothing is stored on your hard disk. You won't be able to access previously viewed pages as quickly, but your security will be enhanced.

How long will my user session last after I log in to FinditEZ.com? If it expires, will I have to log in again?

A user session is a period of time when you have logged in to FinditEZ.com and are navigating through the site.

For your security and protection, FinditEZ.com.com has been designed to end your session automatically if there has been no activity for approximately 30 minutes. Therefore, if you haven't provided any instructions or used the browser buttons to navigate within our services for approximately 30 minutes, the connection will automatically end and you will need to log in again with your username and password.

Privacy Policy

Collection of Personal Information

When you engage in certain activities on this site, such as ordering products, downloading software, obtaining technical support or entering contests, Find it EZ Software may ask you to provide certain information about yourself by filling out and submitting an online form. It is completely optional for you to engage in these activities.

If you elect to engage in these activities, however, Find it EZ Software may require that you provide us with personal information, such as your name, title, company, mailing or billing or shipping address, work e-mail address, work phone number and other personal identifying information. When ordering products on the site, you may be asked to provide credit card information through our secure, third party payment processing center. For your protection, no credit card, banking or other financial payment data is EVER requested or stored on our site.

Use of Personal Information

When you submit personal information to Find it EZ Software, you understand and agree that Find it EZ Software, its subsidiaries and affiliates may transfer, store, and process your customer profile in any of the countries in which Find it EZ Software and its affiliates maintain offices, including without limitation, Canada and the United States.

Find it EZ Software abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of data from the European Union.

Find it EZ Software, its affiliates and subsidiaries collect this information in order to record and support your participation in the activities you select and to provide the products and services on the Find it EZ website. If you order a product, for example, the information is used to register your license and rights, if any, to technical support, software assurance discounts, or other benefits that may be made available to registered users.

You agree that Find it EZ, its affiliates and subsidiaries can store and use your information for these purposes, including, if applicable, transferring your data to our third party payment processors. If you enter a contest, information is collected to qualify the entry and contact you regarding the contest or prize awards. Find it EZ, its affiliates and subsidiaries may also use information that you provide as part of our effort to send you information about product upgrades, special offers, and other Find it EZ products and services.

Find it EZ Software recognizes and appreciates the importance of responsible use of this information. If you do not want the information you provide to Find it EZ Software to be used to inform you of other products and special offers, or if you wish to change or modify information previously provided, you can do so by following the procedures set forth in the Choice/Opt-Out Section of this policy.

We do not and will NEVER sell or redistribute your personal information to third parties.

Choice/Opt-Out

If you would like to remove your information from our database or not receive future communications, or wish to change or modify information previously provided, you may login to the Find it EZ membership area to update your profile or please contact us at listmaster(at)finditez(dot)com. Upon receipt of your request, your information will be removed or updated as soon as possible, but no later than three (3) business days after our receipt of your request.

Find it EZ Copyright © 2001-2013 Find it EZ Software Corp. All rights reserved.

Find it EZ

Legal Notices

Terms of Web Site Use

Welcome to www.FinditEZ.com, the web site for Find it EZ, a product of Find it EZ Software Corp. ( "Find it EZ" ). You may use this site subject to the following notices, terms, and conditions. As these terms and conditions affect your legal rights, please read them carefully. In addition, when you purchase any Find it EZ product, you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such purchase.

Use of Site

You are granted a limited license to use the content and software on this site for information about Find it EZ. You may also use this site to purchase Find it EZ products and services. Any other use, including the reproduction, modification, distribution, transmission, or republication of the content on this site is strictly prohibited except as expressly permitted in writing by Find it EZ.

Copyright Notice
Copyright 2001 Find it EZ Software Corp. All Rights Reserved.

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, and software, is the property of Find it EZ or its content suppliers and protected by Canadian and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all content on this site is the exclusive property of Find it EZ and protected by Canadian and international copyright laws. All software used on this site is the property of Find it EZ or its software suppliers and protected by Canadian and international copyright laws.

Disclaimer

The materials and services made available at and through this site are provided by Find it EZ on and "as is" basis. Find it EZ makes no representations, warranties or guaranties of any kind, express or implied, as to the operation of this site, its content, or any products or services described or offered by this site. To the full extent permissible by applicable law, Find it EZ disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability, including merchantability of computer programs and informational content, fitness for a particular purpose, non-infringement, title, or that the site content is reliable, accurate, or timely.

Find it EZ, its Resellers, or its Distributors will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. While this site may provide links to third party sites, Find it EZ does not control or endorse any third party site and disclaims any responsibility for its functionality or content. These disclaimers and limitations are made in addition to those made in and applicable to specific pages or sections of this site.

THE MATERIALS AND SERVICES MADE AVAILABLE AT AND THROUGH THIS SITE ARE PROVIDED BY Find it EZ ON AN "AS IS" BASIS. Find it EZ MAKES NO REPRESENTATIONS, WARRANTIES OR GUARANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE, ITS CONTENT, OR ANY PRODUCTS OR SERVICES DESCRIBED OR OFFERED BY THIS SITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Find it EZ DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, INCLUDING MERCHANTABILITY OF COMPUTER PROGRAMS AND INFORMATIONAL CONTENT, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, OR THAT THE SITE CONTENT IS RELIABLE, ACCURATE, OR TIMELY. Find it EZ, ITS RESELLERS, OR ITS DISTRIBUTORS WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. WHILE THIS SITE MAY PROVIDE LINKS TO THIRD PARTY SITES, Find it EZ DOES NOT CONTROL OR ENDORSE ANY THIRD PARTY SITE AND DISCLAIMS ANY RESPONSIBILITY FOR ITS FUNCTIONALITY OR CONTENT. THESE DISCLAIMERS AND LIMITATIONS ARE MADE IN ADDITION TO THOSE MADE IN AND APPLICABLE TO SPECIFIC PAGES OR SECTIONS OF THIS SITE.

Risk of Loss

All purchases of Find it EZ products or services using this site are made pursuant to Find it EZ's Terms and Conditions of Sale. All software purchased is, whether as part of a hardware device or as an independent product, sold pursuant to Find it EZ's End User License Agreement. The risk of loss and title for such items pass to you upon our delivery to the carrier.

Applicable Law

This site is created and controlled by Find it EZ in British Columbia, Canada. You consent to accept these terms under the laws of British Columbia, Canada, without giving effect to any principles of conflicts of laws. We reserve the right to make changes to our site and these disclaimers, terms, and conditions at any time.

Find it EZ Copyright © 2001-2013 Find it EZ Software Corp. All rights reserved.

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